DreamHost, the web-hosting branch of New Dream Network LLC, are based in Los Angeles and date from as long ago as 1997. In 2010, they switched to faster, more reliable servers to optimize service to users, and they give priority round-the-clock access to email and online chat tech support, if not phone.
However, they do have an online discussion forum that is sufficiently packed with help from users to function as a tech support facility in its own right. Their knowledge base is a wiki, so any customer can submit articles.
A DreamHost review is generally good, stating that DreamHost is reliable, and the resources offered are acceptable: unlimited disk storage, bandwidth and domains, a free domain name, unlimited email accounts, one-click installs… DreamHost doesn’t use cPanel, preferring its own custom control panel, but users report this is easy to use and extremely feature rich.
One of the largest hosting providers, DreamHost hosts over 800,000 sites on 1500 servers, overseen by a staff of 70 at their state-of-the-art data center.